Jane Doe

Experienced Jewelry Sales Specialist

LinkedIn

About

Highly motivated and customer-focused professional with 5+ years of experience in luxury retail, specializing in fine jewelry. Proven ability to drive sales, cultivate lasting client relationships, and deliver exceptional service in a high-end environment. Adept at product knowledge, inventory management, and creating memorable customer experiences that enhance brand loyalty.

Work Experience

Senior Jewelry Sales Associate

Luxury Jewels Toronto

Sep 2018 - Dec 2023

Managed client relationships and sales operations for a high-end jewelry boutique in Toronto, specializing in diamonds, gemstones, and luxury watches.

  • Consistently exceeded monthly sales targets by an average of 15-20% through expert product knowledge and personalized client consultations.
  • Cultivated and maintained a robust client book, resulting in a 30% increase in repeat business and referrals.
  • Provided comprehensive product education to clients on diamonds (4Cs), precious gemstones, metals, and watch movements, enhancing purchasing confidence.
  • Managed high-value inventory, ensuring accurate stock levels, secure display, and compliance with store security protocols.
  • Developed and executed bespoke client events and private viewings, contributing to a 25% increase in high-net-worth client engagement.
  • Trained new sales associates on sales techniques, product features, and customer service best practices, improving team performance.

Education

Business Administration

University of Toronto

3.5/4.0

Sep 2006 - May 2010

Courses

  • Marketing Principles
  • Consumer Behavior
  • Retail Management
  • Financial Accounting

Languages

Mandarin (Native) , English (Fluent)

Skills

Sales & Client Relations

  • Luxury Sales
  • Clienteling
  • Relationship Management
  • Negotiation
  • Cross-selling
  • Upselling
  • Sales Strategy

Product Knowledge

  • Diamonds (4Cs)
  • Gemstones
  • Precious Metals
  • Luxury Watches
  • Jewelry Design
  • Product Presentation

Retail Operations

  • Inventory Management
  • Point-of-Sale (POS) Systems
  • Visual Merchandising
  • Loss Prevention
  • Customer Service
  • Store Opening/Closing

Communication & Interpersonal

  • Active Listening
  • Verbal Communication
  • Written Communication
  • Empathy
  • Problem Solving
  • Team Collaboration